In order to help you understand the unified messaging world, here is our glossary.

Email: Electronic mail sent through the Internet.
Fax: transmission of scanned-in printed material (text or images), usually to a telephone number associated with a printer (or to an email).
Mailing: marketing technique that consists on sending an offer to a group of potential clients.

MMS (Multimedia Message Service): is a communications technology that allows users to exchange multimedia communications between capable mobile phones and other devices.


OCR (Optical Character Recognition):  is the recognition of printed or written text characters by a computer (identifies each alphabetic letter or numeric digit).

Search Engine: online database that allows to find stored messages thanks to key words.

SMS (Short Message Service): is a service for sending short messages of up to 160 characters  to mobile devices  (or emails).
SMS Flash
: appears directly on the phone’s screen, instead of the inbox (a useful alternative to normal SMS when you want to catch the recipients’ attention immediately).
Speech synthesis (or Tmail): is the computer-generated simulation of human speech. It is used to translate written information into aural information where it is more convenient, especially for mobile applications.
Unified messaging: is the handling of voice, fax, and text messages as objects in a single mailbox that a user can access either with a regular email client, with a web platform or by telephone.

White Label Product: a service produced by one company that other companies rebrand to make it appear as if they made it.

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